Enlightened Client’s Journey Knowledge Hub

Knowledge hub

Our guide to what enlightened clients do to achieve an exemplary standard of quality and compliance

Guide menu

Guide home page
Introduction
Guide overview and key terms
Enlightened client questionnaire
What are the six Ps?
How we built the six Ps
Knowledge hub (this page)
Minor works clients
External resources
Acknowledgements and endorsements

About this page

This page is a repository of definitions, case studies, detailed notes, project scope and other useful links. All these are intended to inform and enlighten clients. Any advice given only applies to England and Wales.

We are always looking for best practice case studies, particularly those highlighting one of the six Ps: People and Leadership, Purpose, Procurement, Product Design, Process Execution and Performance Evaluation.

If you feel that your project showcases these qualities then please email us with details.

Is your building in scope?

Local Authority Building Control (LABC) Building Safety Act resource page
Visit the Local Authority Building Control page to read about the Act and to access a host of links to other industry building safety pages and documents.

Building Safety Act 2022
The Building Safety Bill gained Royal Assent on 28 April 2022. While the Act may not deliver what everyone had hoped for, it marks another positive step forward in resolving the building safety crisis, providing greater protections for leaseholders and delivering a new building safety regime.

Building Safety Regulator
The Building Safety Act names HSE as the new Building Safety Regulator in England. Learn about the new BSR.

What if your building is not in scope?

If your building is not in scope you still need to comply with the Building Act 1984 and Building Regulations.

The six Ps in detail

Procurement – Introduction and Principles
Having the appropriate strategy to deliver quality outcomes.

Procurement – Main Contractor
All projects benefit from a main contractor’s knowledge during the design stage.

Procurement – More Radical Options
Procurement approaches that offer more radical, transformational options for clients.

Procurement of Main Contractors – Commonly Used Options
These notes examine the main options available in procuring a main contractor for your project.

Procurement – Appointing Consultants
The professionals typically appointed by the client to work alongside your Internal Team to perform expert tasks.

Procurement – Forms of Contract
An overview of the main forms of construction contracts.

Purpose – Why are Construction’s Customers Called Clients?
Customers typically buy fully completed items from a shop, store, or these days increasingly online. But buying a building is very different.

Purpose – How Different Clients View the Value of their Buildings
Clients will view the value of their buildings in how they accommodate a set of activities important, and often unique, to them.

Purpose – The importance of the project mandate and value profile
The project mandate is the authority given by you as the client to the project team to develop and progress the project within given and agreed
boundaries set by you.

Purpose – The Brief
Briefing is normally a joint, collaborative activity between you as the client and your consultants.

People – Members of the External Team
External consultants are normally appointed to act as professional advisors to clients, and may fulfil a number of differing roles.